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Hengning FAQ
Frequently Asked Questions About Hengning

General Questions

If I send an inquiry to you, how long can I get the reply?

We normally will reply you within 6 working hours.

Are you a manufacturer or trading company?

We are a manufacturer with a factory in China, which is located in Shanghai, if you have time, welcome to visit us.

Can you provide the service of OEM and ODM?

Yes, we have a strong research and development team.So OEM and ODM service are provided with our customers.If you have special requirements, please do not hesitate to contact us at any time.

Samples Questions

Can I get some samples?

Sure.If you need,we can provide free samples for you to test,you only need to pay the freight.

How will you send the samples to us?

For samples, we will use the DHL,FedEx, TNT, UPS or other international express.If you have any ideas, please also kindly let us know.

Order Questions

What is your regular delivery time of the order?

For samples:1-3 working days.

For order: 7-20 days.(Exact time depends on your order quantity)

How will you send the order to us?

For order, we normally ship the small order by international express or airplane, bulk order will be shipped by sea or airplane,if you have any ideas, please also kindly let us know.

Can you accept sample or small order?

Yes, sample and small order are welcomed by us, please kindly contact us for the price and other details.

Can I get any discount?

The price is negotiable, some discounts can be offered according to your order quantity, and bulk order always get the lowest price. What’s more, we always have several times promotions per year.

What about the payment?

Payment ≤1000USD, 100% in advance. Payment ≥1000USD, 30% T/T in advance ,balance before shippment.

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